Post by sumon123 on Aug 20, 2024 2:35:45 GMT -6
Because there are costs associated with the training you sell, and of course there are costs associated with providing good customer service. What’s the value, so to speak, of how you help people make that leap in investment versus cost? How do you measure the value of great service? I think we all know angry customers are a bad thing, but how do you measure whether the basics are done right? Donna Card Chet Yes. In some cases, the threshold is not very high. Just master the basics. Return phone calls and do things that are expected or, unfortunately, not expected. companies even overlook it.
Well, I think it varies from company to company. But https://bcellphonelist.com/ it’s really about knowing the lifetime value of your customers. So understand, we're not just talking about one transaction here, but how many transactions that customer is likely to have with you over the course of a year, over the course of five years, over the course of their lifetime. Donna Cutting is absolutely right. I am amazed when I ask my audience, “Tell me what is the best service you have ever received.” How many times have people told me a story about how they walked into a hotel or department store and everyone was friendly and smiling and they went out of their way to do whatever they could for you.
I would even add how many new customers they can bring you because they have such a great experience. I don't really see this in typical lifetime value measurements, but I think this belongs there as well. I think that's what customer service should be, never mind the over the top stuff but that's what people marvel at today because unfortunately we don't receive service like this as often as we could.